Catalog Search Results
47) The science of service: the proven formula to drive customer loyalty and stand out from the crowd
Author
Pub. Date
2018.
Description
In The Science of Service, customer service expert Mark Colgate uses the latest research into the science and discipline of great service, combined with fascinating case studies from companies as diverse as Whistler Blackcomb to Australia's Commonwealth Bank to Amazon, to empower you to differentiate your organization, increase customer loyalty, and drive revenue. Colgate distills more than twenty years of teaching customer service courses into his...
Series
Pub. Date
2020.
Description
"The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material...
Author
Pub. Date
[2005]
Description
A customer service training guide featuring ready-to-use scripts and phrases for more successful service, verbal tools and techniques to deal with customer complaints, common business scenarios and bottom-line solutions, and secrets of self-control (learning what not to say or do).
Author
Pub. Date
[2013]
Description
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories...
Author
Pub. Date
[2011]
Description
Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples?including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others?to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.
Author
Pub. Date
c2013
Description
"How honesty, competency, and caring will make you rich. Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years--a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one...
58) Fish!
Author
Pub. Date
p2001
Description
In this parable, a fictional manager is responsible for turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's Pike Place Fish, a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying simple lessons learned from the fish market, our manager discovers how to energize those who report to her and...
Author
Pub. Date
©2000
Description
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's...
Author
Pub. Date
[2022]
Description
"Meet DC's superhero team where heroism meets capitalism. This ragtag group of heroes led by Red Tornado is here to provide service with a smile. All you must do is send a request via their on-demand hero app and they'll answer any call. Whether it's a children's birthday party or an alien invasion, no job is too small or too big! Brought to you by Eisner nominee Mark Russell (The Flintstones, Wonder Twins, Exit Stage Left: The Snagglepuss Chronicles)...
.png)