Catalog Search Results
Author
Description
Protocol aficionado Sabbath offers concise, engaging solutions to the most common business etiquette dilemmas and give successful tips on how to acquire the most appropriate business manners. Using a checklist-oriented approach, Sabbath strives to make business etiquette accessible and fun .
Author
Pub. Date
[2020]
Description
Etiquette expert Myka Meier has coached thousands of business professionals and worked with internal human resources and hiring departments of some of the most successful Fortune 100 companies to learn what it takes to be the best in business. It may surprise you to learn that etiquette is what differentiates you from everyone else, and Business Etiquette Made Easy shows you how to put your best professional foot forward. Whether you’re just entering...
Author
Pub. Date
2005
Description
"Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful." "In this book international etiquette expert Jacqueline Whitmore provides tips, tactics, and cautionary tales - gleaned from the experience of a multitude of successful...
Author
Pub. Date
2017
Description
Inclusion Around The Clock is a collective book written by Isabelle Pujol, Founder and Director of Pluribus, a global Diversity and Inclusion consultancy and 12 authors from the Pluribus network across many cultures. All share a common vision: to be a positive drive for change in the world! Throughout their respective personal experiences, various insights and different expertises, they invite you to dive deep into a wide range of approaches related...
Author
Pub. Date
2015.
Description
"Esquire editor and Entrepreneur etiquette columnist Ross McCammon delivers a funny and authoritative guide that provides the advice you really need to be confident and authentic at work, even when you have no idea what's going on. Ten years ago, before he got a job at Esquire magazine and way before he became the etiquette columnist at Entrepreneur magazine, Ross McCammon, editor at an in-flight magazine, was staring out a second-floor window at...
Author
Formats
Description
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book...
Author
Pub. Date
2017.
Description
"Everyone has a "schmuck" in their office--a difficult, disruptive person who upsets the workplace, confuses their co-workers and causes concern. No one is safe from a schmuck. They come in many sizes and shapes, such as: - Narcissus--the self-centered, condescending, attention-seeking peacock who tramples on others - The Flytrap--the bringer of chaos who can flip from angry to happy in an instant creating an office maelstrom - The Bean Counter--the...
15) How to Write Rules That People Want to Follow: A Guide to Writing Respectful Policies and Directives
Author
Pub. Date
20170203
Description
Policy instruments should be clear, succinct, and respectful. This book will make you rethink the way you write policies, guidelines, regulations, and similar documents. You will see how the wording of your rules reveals the amount of respect you have for the people they are directed to-or betrays the lack of it.
Author
Pub. Date
[2019]
Description
"Riley Kennedy's emails keep getting crossed with her male colleague, Kennedy Riley. The infuriating man forwards them along with his annoying commentary and unsolicited advice. At least she never has to see him in person, since they work in different locations...until they come face to face at the office holiday party. As luck would have it, Kennedy turns out to be outrageously handsome...though still a jerk. Yet somehow he's able to charm her out...
Author
Pub. Date
2014.
Description
Are you "leadership material?" More importantly, do others perceive you to be? Sylvia Ann Hewlett, a noted expert on workplace power and influence, shows you how to identify and embody the Executive Presence (EP) that you need to succeed. You can have the experience and qualifications of a leader, but without executive presence, you won't advance. EP is an amalgam of qualities that true leaders exude, a presence that telegraphs you're in charge or...
Author
Pub. Date
[2017]
Description
How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule
As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis-what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes-avoiding...
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