Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet
(Book)
Author
Published
Austin, Texas : Greenleaf Book Group Press, [2013].
Edition
First edition.
Physical Desc
234 pages ; 24 cm
Status
Description
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Copies
| Location | Call Number | Status |
|---|---|---|
| Lamar Public Library (C426) - NONFICTION | 658.8 HYKEN SHEP | On Shelf |
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More Details
Published
Austin, Texas : Greenleaf Book Group Press, [2013].
Format
Book
Edition
First edition.
Language
English
Notes
General Note
Includes index.
Description
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP.
Additional Physical Form
Issued also as an ebook.
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Citations
APA Citation, 7th Edition (style guide)
Hyken, S. (2013). Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet (First edition.). Greenleaf Book Group Press.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Hyken, Shep. 2013. Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service On the Planet. Greenleaf Book Group Press.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Hyken, Shep. Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service On the Planet Greenleaf Book Group Press, 2013.
MLA Citation, 9th Edition (style guide)Hyken, Shep. Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service On the Planet First edition., Greenleaf Book Group Press, 2013.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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