Includes bibliographical references (p. 159-164) and index.

"Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful." "In this book international etiquette expert Jacqueline Whitmore provides tips, tactics, and cautionary tales - gleaned from the experience of a multitude of successful CEOs and top managers."--BOOK JACKET.